FAQs
Got questions? We’ve got answers 🤍
1. When will my order ship?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–10 business days.
2. Can I return or exchange my order?
All sales are final. We do not accept returns, exchanges, or cancellations.
3. What if my item arrives damaged or incorrect?
We’ve got you 💌
Please email us within 48 hours of delivery at nolia.shops@gmail.com with:
- Your order number
- Clear photos of the issue
We’ll work with you to resolve it.
4. How can I track my order?
Once your order ships, you’ll receive a tracking number via email to follow your package.
5. My package says delivered but I don’t have it—what do I do?
Once a package is marked as delivered, we are not responsible for lost or stolen items. We recommend checking with neighbors or contacting your local carrier.
6. Can I change my order after placing it?
Once an order is placed, it cannot be changed or canceled. Please double-check everything before checking out.
7. Do you ship internationally?
(You can edit this depending on your shop)
Currently, we [only ship within the U.S. / ship internationally].
8. How do I contact you?
You can reach us anytime at:
nolia.shops@gmail.com
9. Why is my order taking longer than expected?
Shipping delays can happen due to carriers, weather, or high demand. We appreciate your patience 🤍